Returns & FAQ

Ship Time

Orders will be dispatched between 1-2 business days, with a tracking number provided through email confirmation. All orders will be delivered within 10 business days to the customer. 
(covid-19 delays may be expected)


Customers are able to return products for a full refund as per Australian Consumer Law:

  1. The product is faulty.
  2. The product is significantly different to what was shown or described.
  3. Please ensure to read the description of each product carefully and purchase the appropriate product to best suit your hair type. A refund will not be given for change of mind.

𝗠𝗮𝗱𝗲 𝗜𝗻 𝗔𝘂𝘀𝘁𝗿𝗮𝗹𝗶𝗮.

*𝘈𝘭𝘭 𝘰𝘶𝘳 𝘩𝘢𝘪𝘳 𝘤𝘢𝘳𝘦 𝘱𝘳𝘰𝘥𝘶𝘤𝘵𝘴 𝘢𝘳𝘦 𝘱𝘳𝘰𝘥𝘶𝘤𝘦𝘥 𝘧𝘳𝘦𝘦 𝘰𝘧 𝘴𝘶𝘭𝘱𝘩𝘢𝘵𝘦𝘴, 𝘱𝘢𝘳𝘢𝘣𝘦𝘯𝘴, 𝘦𝘵𝘩𝘰𝘹𝘺𝘭𝘢𝘵𝘦𝘴, 𝘱𝘳𝘰𝘱𝘺𝘭𝘦𝘯𝘦 𝘨𝘭𝘺𝘤𝘰𝘭, 𝘱𝘦𝘵𝘳𝘰𝘤𝘩𝘦𝘮𝘪𝘤𝘢𝘭𝘤𝘭𝘦𝘢𝘯𝘴𝘰𝘳𝘥, 𝘱𝘩𝘵𝘩𝘢𝘭𝘢𝘵𝘦𝘴, 𝘋𝘌𝘈 𝘢𝘯𝘥 𝘢𝘳𝘵𝘪𝘧𝘪𝘤𝘪𝘢𝘭 𝘤𝘰𝘭𝘰𝘶𝘳𝘴. 𝘗𝘳𝘰𝘥𝘶𝘤𝘵𝘴 𝘯𝘰𝘵 𝘵𝘦𝘴𝘵𝘦𝘥 𝘰𝘯 𝘢𝘯𝘪𝘮𝘢𝘭𝘴.